My overall experience with Jack's Carpet was exceptional. All contacts were professional, geared towards customer service and my ultimate carpet installation satisfaction
This was my first "new carpet" purchase so my knowledge of carpets, padding and installation was zero. Jonathan Rivers walked me through the various carpet types and options. Never once did push a certain product onto me. Jonathan was a true gentleman and did not talk down to because of my lack of experience, as did some of his competitives. After the visit I felt confident in my selections even though the cost was significantly higher than the other estimates received.
The 2 men that came and installed the carpets were amazing. No messing around and I knew exactly what they were doing and wanted from me the entire time they were in my home. They did not damage any my furniture or belongings and after the installation everything was out back in its place!! Not once did I feel uncomfortable with them being in my home. And the best part was they took time to ensure my cat and Pappilon dog were secure and not running outside!! They were happy with what they were doing and proud of the final result - that speaks volumes in my book.
I am happy with my decision to have purchased my carpets through Jack's Carpets. The personnel I dealt with and the quality of the actual carpet far exceeded my expectations!
I would recommend Jack's Carpets to anyone thinking about replacing their carpets in the future!
- Debbie Rice
It's good to know Jack! Thank you Jack Fitzpatrick for the excellent customer service and wonderful carpet installation! I was a wreck as I watched my furniture moving, however, it couldn't have gone any smoother! I feel like I am walking on a cloud, love my new flooring! I can't quit dragging my feet and making lines in the carpet as I vacuum! I had no idea how poor my previous carpet was, and Lord knows I thought I was a clean freak, but man oh man, Christmas came early with the kids loving laying across this new carpet! Thank you again!
- Renee Bradshaw
I am having some remodeling done at my home and went to several flooring companies, including the one I purchased my hardwoods from 8 years ago. No one would really give me the time of day much less try to locate some of the old product until I came to your store. Allen was a breath of fresh air. He took my flooring sample and went to his distributors, manufacturer, and wherever he could to try to find a match for me.
I just wanted someone to know what a great employee you have at Jack's Flooring in spring on I-45. I appreciate all his help.
- Rhonda Vaja
We recently had our entire home carpeted by Jack's Carpet. I thought you'd want to get my feedback.
From the beginning visit to the final installation this past Monday, 03/31/14, the experience, service, professionalism, work ethic and everything in between has been for Peggy and I, beyond outstanding. The store on I-45 N is where we did business.
Allen Little came out and measured everything for us, and was very kind and helpful in getting everything done right and on time, both times(we had our carpet installed in two phases, 2 months apart). I've been a business owner for 30 years and I know the value of excellent customer service. Your installers did not even take a lunch break.
Our next door neighbor is contemplating getting new carpet and she asked me how this went. I told her without a doubt, I am highly recommending Jack's Carpet to them and to anyone else I might have occasion to discuss this with.
Please compliment Allen Little on his job well done and anyone else in the chain who is and was responsible for the carpet sales and installation process.
Please feel free to use my recommendation for any purpose you wish. I am not an easy bird to please, I trust no one outside of our immediate family and a very few friends and I above all, do not patronize anyone. My feedback is 100% accurate with no embellishments.
- Charles Rabalais
We recently purchased carpet from Jacks carpet from the Woodlands Store. We also contracted installation in our Motorhome.
The crew showed up late on the day of installation, they obviously had no Motorhome experience. The installation was horrible, patterns were mis-matched, and seams were very obvious.
After contacting Jacks Carpet, our salesman came out and agreed there was a huge problem. Jacks Carpet stepped up immediately, the chosen carpet did not have the quality we expected, (chosen from a small swatch). They agreed to replace the carpet with a different choice, and promised an experienced crew for installation.
Second crew arrived on schedule, after surveying the situation went right to work. All the carpet was removed and the new carpet installed. This crew is definitely experienced. They were very professional and courteous. The installation is immaculate, the Motorhome looks great. Our thanks to Jacks Carpet, the sales staff and the installation crew.
We will definitely recommend Jacks Carpet to all our friends and neighbors.
- Bill & Nancy Kelly
Back in January we were having trouble with carpet we had purchased at your Clear Lake store. We were being charged more than we should have been charged and after two months we still could not get the carpet installed. I contacted you and you put me in touch with Tim Woernley to solve the two problems. I am pleased to say that Tim resolved both problems and got things back on track.
My wife and I recently made the decision to carpet another room. Because of the great service we had received from you and Tim, we went to see Tim this past Saturday. Today he came to our home and took measurements, and I signed the paperwork for the next installation.
Any business can have problems arise, but it is how they get handled that is important. Y'all did us right, and we came back to you when we needed more carpet. Good customer service pays off.
- D Grady Perdue
Just wanted to write and say “Many Thanks” for a job well done by you and your team at Jack's Carpet on the sale and installation of the hardwood flooring at my home here in Houston. You and Kimberly did a fine job on explaining not only your services, expertise, and the numerous product options available, but you also sold us on the strength of the Company and the solid customer service and competitive warranty your company provides. Also, we sincerely endorse and appreciate the fine installation work performed by John and his crew. I'm a construction engineer that demands excellence in the field and attention to detail… and I must say that John is an expert craftsman that met all expectations and specifications, and we now have an absolutely beautiful hardwood floor in our home that we will enjoy for years to come. And last but certainly not least, you provided us an extremely competitive price for this work,… it was great value, so please accept our endorsement as we couldn't be happier with our choice to go with Jack's Carpet for this project.
- W. Hawkins
To Jack's Carpet:
We would like to express our appreciation for the carpet and installation at our home this month. We love our new carpet and it's been a great investment in improving the appearance of our home-it's almong like getting a new home! The installers were efficient, courteous, and dependable. They could not have been more accomodating and they did an excellent job. We are completely satisfied with our new carpet and wanted to thank you for such great service!
Bill & Eve Myers
After water damaged approximately 2/3's of the downstairs' flooring (carpet and laminate), we decided to replace the upstairs flooring also so all would match. Our insurance company offered a service program that provided an additional warranty if we used contractors associated with their program. We liked the sound of that, but soon found that the carpet they were recommending did not compare to the quality of what we had. I remembered having seen a Jack's Carpet sign as I was driving down Hwy 290 so I took a piece of my old carpeting to the store for a second opinion. The minute I walked in the door, I knew I had come to the right place. A young man named George Cabaj looked at my carpet sample and immediately knew what to show me. George's knowledge of flooring was amazing, and the professional manner in which he worked with us was second to none! (He even worked with our insurance company to negotiate a better settlement for the carpet on the portion the insurance was covering.) We also could not have been more pleased with the work done by the installers. They were courteous, hard working men that took pride in their work. They arrived on time, moved the furniture and boxes, and cleaned up after themselves before leaving. We love the new flooring, and the carpet is even more luxurious than we thought it would be! Our experience working with Jack's Carpet was a very pleasant one, and we would highly recommend Jack's Carpet to anyone in the market for new flooring.
Have a great day!
Thanks so much for all your help with replacing my homes carpeting. Your service was excellent from the first time we met in the store to the follow up email after the job was done. It is hard to find people that actually do what they say they will, but you meet those high standards. Of course I would negligent if I did not mention the unbeatable price you provided. The crew that showed up, worked diligently and quickly. I was very impressed with the quality of the work. Also, I greatly appreciate that they did the back breaking work of moving the furniture from room to room. On a scale of 1 to 10, you and Jack get an 11. I definitely will recommend you to anyone I know. Thanks for everything including the nice soft new carpet!
- Peter W.
We recently purchased wood and carpet flooring from Jack's and would like to offer feedback on our overall experience.
We should start by commending George on the job he did for us. From the first visit in your showroom to the in-home price estimate consultation, George was professional, knowledgeable and very accommodating in helping us choose the right flooring for our home at the right price for our budget. He offered candid advice and insight to help guide us in our decision and we never felt pressured to make a purchase at any point in the process.
The wood floors were installed first and John Nguyen, with his assistant, removed our tile, leveled the floors and installed our wood floors, baseboards and quarter round. They did an outstanding job and displayed a mastery of their craft to a level we haven't experienced with prior remodeling projects. John has amazing skills and we are so pleased with the outcome; he was precise in every detail and left nothing undone or overlooked. Communication was the only complication for us (language barrier), but we made it work, and we could not be more satisfied with the job he did.
I am unsure of the names of the two men who installed our carpet, but they were efficient and courteous and did a good job installing our carpet. They were fairly late to arrive, but other than that we are satisfied with the job they did.
My only complaint about the process is with the group who schedules the installations. We received mixed information from different people. Denise seemed to be fully informed and offered accurate information, but another gentleman we spoke with said we could call and get the carpet installed the day after the wood floors were complete,which was not accurate. This prolonged the overall duration of the project, but was otherwise relatively inconsequential.
In the end, we are very happy with our new floors and would recommend Jack's Carpet as good people to do business with.
Thanks and blessings,
Chris & Danelle L.
I just wanted to let you know that our installation and delivery went perfectly. The installers for both the tile and the carpet were great and did a wonderful job. Everything looks absolutely terrific and, most importantly, my wife is extremely pleased with how everything was done and how great the house looks. Thank you for your help and guidance and we will definitely refer to you and Jack's in the future. Please let me know what I need to do to help with placing an online review and sharing our fantastic experience.
- Ken D.
I had carpet installed in my town house on Sat. 03/9/2013. The salesman was very helpful, even though we change the installation date he was able to get it done. The installation crew were very good. They move the furniture and worked all day. They we very professional and cleaned up after the work was finished. I would be happy to recommend Jacks Carpet to my friends.
- Margaret E.
In July we needed to replace the old carpet in our church parlor. The service we received from Bill Wilson at your Brenham store in accomplishing this was outstanding. The quality of the carpet, the cost, and the professionalism of the installation crew were all excellent. Bill and his crew are to be commended.
- Michael C.
Just wanted to let you know our carpet was installed on the 15th. A great job by your installers and the carpet is beautiful. Thanks again for your help. If the upper management will take care of a customer after 4 years, you have my vote on customer service, and we will be sending more customers your way and will be returning our selves in the future.
- Judy B.
We had carpet installed by your company earlier this spring. Jay Pena the manager and he helped us. He was great.We had a limited time frame and budget to work with and Jay met all our needs. I will always go where Jay is for our flooring needs. And I have recommended your company and Jay to a friend who needs new carpet. Well done. Thank you and God bless your company and Jay.
- Debra H.
Thank you for a beautiful, plush carpet! I am so pleased. Your Houston Manager has real CEO skills. In our broken society it was a pleasure to talk with someone so kind and generous. The gang did a great job!
Thanks to all!
I wanted to send a note of acknowledgment to Jack's Carpet for an exceptional final experience.
I walked into Jack's Carpet (Woodland's) only to get an idea of color since I would be using another company.
A young man named "George Cabet??" introduced himself and began sharing and teaching me about the quality carpets at Jack's Carpet. I was sold because I love working with people that believe in their product.
I cancelled my other order.
Now we did have some MAJOR delivery issues that was very, very upsetting to me and almost lost the contract. However, George was totally committed to making it work for me...and he did. Mark (I think that was his name) was also exceptional.
I am very pleased with the final product and the care I received. I am grateful that I walked into your Woodland's store and will continue to send new clients to meet George.
Same crew next time please. They were excellent!
Great Job by Paulino! Thank you! Increase his salary!
The professionalism and care to do a quality job was felt from start to finish! Good job sir and thank you for the great work!
- Mr. & Mrs. Ethington